13:42 25 Feb 20
These folks were terrific. I had a blow out on the highway, and they delayed their lunch to get my car fixed. I highly recommend them!
16:08 24 Feb 20
They did save me money from getting 2 rooms for the night and a rent-a-car. The loaner was great for the 2 1/2 hour drive to Chicago.
21:26 22 Feb 20
good service, little pricey
15:45 21 Feb 20
19:05 20 Feb 20
Went in for a oil change and tire rotation. They got my truck back very quickly. Even removed a nail that was stuck in my tire they said that they checked for leaks and it didn't puncture so no extra charge. Recommend this place to everyone I meet.
18:55 20 Feb 20
20:16 18 Feb 20
16:39 17 Feb 20
The work my car needed was done in a professional and timely manner. I don't worry the work was done properly.
14:17 31 Jan 20
Great service, friendly staff who are good at explaining complicated issues in a down-to-earth way, without sounding like they're talking down to you. The waiting room is comfortable, the free popcorn & cookies help the medicine go down, and the free loaner cars can be a lifesaver for longer repairs.
00:57 24 Jan 20
These guys have amazing customer service, fast repairs, honest damage appraisals, and are friendly and straightforward. I had my car towed here after going into a ditch and they called me first thing the next morning to start work on it. Don was funny, to- the-point, and communicated everything I needed to know for pickup and payment very well. I didn't break the bank and I didn't have to stress. If you are going to break down I would highly recommend breaking down in Benton Harbor and having whatever towing company you choose pull you to M & W Tire.
20:44 23 Jan 20
Such a great business to work with. Knowledgeable staff that are able to assist with any problems you have. Would recommend to everyone!
21:08 21 Jan 20
Ask for Mike.
14:36 20 Jan 20
Another great experience from this local well established company.
22:05 15 Jan 20
Took my truck in for an alignment and new tires. Great work and great tires. Much improved since the previous owner.
14:55 13 Jan 20
Prices are a little higher than most. But they always do good work!
14:43 10 Jan 20
The employees were great and it was a pleasure to work with them. They changed my tires, and did an oil change, and put new wipers on. Great place !!
20:49 09 Jan 20
Aaron provided great customer service. Very happy with the work performed.
15:09 08 Jan 20
03:40 04 Jan 20
19:37 31 Dec 19
These guys do a great job. Very customer service oriented!
13:34 31 Dec 19
23:21 30 Dec 19
Had snow tires put on and finished faster than I had planned. Friendly staff and clean waiting room.
14:17 30 Dec 19
There was quite a bit wrong with my pick up. I figured I would have to leave my truck with a shop for a week or so. These guys had everything fixed and back to me in 3 days. The customer service is great and so is their quality of work. I would recommend them to anyone.
11:48 28 Dec 19
The guys at M&W are always friendly and helpful, and the service is great!
15:17 23 Dec 19
13:26 16 Dec 19
02:57 13 Dec 19
My husband usually handles everything car-related in our household, but he was not available today so it was on me. What a pleasant experience!!! From the friendly staff to the prompt service to the clean and cozy waiting areas. Plus, a total shocker was their massage chair! Yes, a free massage chair! It definitely provided some much needed pampering while I waited. No doubt that I’ll be taking my car in for oil changes and service from now on! Thank you, M&W!!!
19:53 12 Dec 19
Glenn E Mudd
01:52 12 Dec 19
Mike at M&W took great care of me, working hard to make sure I was fixed up and back on the road as quickly as possible.
14:22 11 Dec 19
I called at 7:30am needing a replacement tire for a flat the night before. Mark and his team replaced my tire and I was able to make my 10am meeting back in Chicago the same morning. Couldn’t thank them enough!
16:42 10 Dec 19
00:01 10 Dec 19
Great people helped me out of a jam with my boat trailer would recommend and will definitely use them again Thank you M&W Tire
16:01 07 Dec 19
They treat you like family. I always feel taken care of here.
16:16 04 Dec 19
Billie Marie C
17:45 02 Dec 19
02:59 30 Nov 19
The crew at M & W were excellent! In and out very quickly. Happy customer! Definitely will be back when I need new tires again.
15:35 25 Nov 19
I am always impressed at the level of service i receive at M & W. Items that may need attention are always talked through with me. Pricing is always explained prior to any work being done. The service is always timely. Excellent communication too.
14:51 25 Nov 19
Quality work & fantastic customer service.
21:18 23 Nov 19
23:33 22 Nov 19
They are ok. I bought tires for my horse trailer 450.00 but they didn't want to take the time to check my tire pressure on my pickup for me.
23:00 19 Nov 19
Excellent service! Thankful
00:04 19 Nov 19
18:22 18 Nov 19
17:00 18 Nov 19
16:36 18 Nov 19
I've been going to MW for years. They know me by name. The service is excellent.
16:35 18 Nov 19
These guys were professional and followed through with what they said they would do. Seems like a great trustworthy shop.
15:16 18 Nov 19
Service was quick and everyone there was very helpful.
18:55 15 Nov 19
Super helpful, honest service! I fully recommend to anyone who's in need of vehicle service/maintenance
20:30 14 Nov 19
They were quick to get my tires in and had them on the truck the next day. Thanks, much appreciated with the winter weather.
17:34 14 Nov 19
The employees were very helpful and friendly. My new tires work great!
11:47 14 Nov 19
02:57 14 Nov 19
Really helpful team that they got me on road safe and it’s was fast thank you
19:05 12 Nov 19
M and W Tire has always been wonderful to work with! Adam, Mark, and the guys are very friendly and professional!I highly recommend taking your vehicle to them!!
15:53 07 Nov 19
14:49 06 Nov 19
Amazing tech's, great service, good people and I never had a issue. With all the great pictures on their web site, my favorite thing is not shown, their free (for customers) high end massage chair. M & W is the ONLY shop that I beg them to take their time...hahahaha!!TWO THUMBS UP!
14:55 04 Nov 19
Great service, very friendly and delivered ahead of schedule.
20:48 30 Oct 19
Very friendly and knowledgeable staff working the counter. I usually work with Don. He remembers my name when I go in (something to be said for only interacting a few times per year) and gets me a quote and scheduled quickly and efficiently. They have always gotten my vehicles in at my appointment times or sooner if I was waiting. The facility is clean and well maintained. I have dealt with Mark (owner/manager) a couple times and I always get the feeling that customer satisfaction is top priority.
18:24 30 Oct 19
Always professional. They greet their customers by their name when they walk in. Makes it feel more like friends than a business. Quality of work is always a step beyond expectations.
14:32 28 Oct 19
M & W was friendly and timely for me. They managed to get me scheduled for tire rotation on the day I called and explained in easy to understand terms the results of the multi-point checkup. I will recommend them to my friends.
22:27 25 Oct 19
I brought my car in to have a noise repaired. $1750 later the noise remains. Apparently it is now a different ball bearing making the noise but I am upset that it was not addressed. I am beyond upset - and broke.
20:43 24 Oct 19
This team helped me, on very short notice, when my car broke down when traveling alone. They were polite, good problem solvers and reasonablly priced for the repair.
12:51 23 Oct 19
I have been taking my car here for 3 years and I can’t imagine switching! Everyone who works there is super friendly and helpful. They always give sound advice and are by far the most honest, fair, and straightforward mechanics I’ve worked with. I can’t speak highly enough about M&W, their people, and their service. I recommend them to everyone.
02:10 20 Oct 19
My front left tire had a continuing air leak. The technician was able to diagnose the problem and suggested I make an appointment to repair it. I made an appointment the following week, was seen first thing in the morning and within 45 minutes was on my way again with the repair done.
01:10 18 Oct 19
Great service. Timely. Efficient. Saved money. In and out under an hour. They contacted me after service to make sure all was okayWould recommend to anybody.
17:16 17 Oct 19
Awesome job with new tires and alignment; I’ll be back!!!
16:45 17 Oct 19
I will go nowhere else! Honest, trustworthy with no hard upselling. They greet me by name, its the only place our vehicles go. They are accommodating and have never talked to me like I'm dumb because I'm a female. I looked around, comparing prices when I first moved here and while I may find it a little cheaper I will pay a bit more to support a business that supports the community they are part of. Don, Mike, Charles and the rest of the crew always take care of me right
15:40 17 Oct 19
15:14 17 Oct 19
You can trust the people and their work.
14:39 17 Oct 19
21:48 12 Oct 19
01:41 04 Oct 19
I am new to the area and didnt have a clue where to go for oil change and tire rotation. I went off of other reviews and I wasnt disappointed. The 3 guys working today were super nice and very informative. Not pushy at all to me on getting other things done there. I appreciated that especially being a female. ...BONUS NOTE....I dont know who's idea it was for a massage chair in the waiting area but that's pure GENIUS!! I'll prolly never go anywhere else just because of that. Dont be shy to get in it...u will not be disappointed!! Thanks again
05:02 29 Sep 19
09:59 26 Sep 19
Glass Works Bulletproof Repair
03:29 14 Sep 19
Love my tire store, competitive prices, but out standing work, don't go no where else.
19:31 06 Sep 19
Treats my wife like an adult and doesn't try to pull the wool over her eyes. Friendly, reliable, professional
23:08 05 Sep 19
They are very nice and efficient
15:08 04 Sep 19
11:34 03 Sep 19
Great experience .. Appt on time and work was as promised. Thanks
03:40 01 Sep 19
16:20 30 Aug 19
Great people own this place and they are very honest and trust worthy,
14:26 29 Aug 19
19:56 27 Aug 19
Very happy thank you very much
17:49 24 Aug 19
00:18 18 Aug 19
22:30 16 Aug 19
13:36 02 Aug 19
20:10 08 Jul 19
Did the job quickly, good job guys
12:00 06 Jul 19
My son's car overheated and grandpa called AAA who had it towed here. $800 for a radiator hose and coolant reservoir, the definition of highway robbery! Maybe if they get rid of all the highways then the robberies will stop. They said it was all fixed up and good to go. So the Son left with Grandpa following, overheats less than a mile down the road. They go back and now they say it must be the head gasket. WOW, lets see how much money we can steal from a kid and his grandpa on the road! Needless to say, we picked up the car and brought it home to fix the water pump. Steer clear!
02:46 05 Jul 19
04:40 01 Jul 19
Service was terrible... charge me to tell me my engine was bad and its something they didn't want to work on..
03:12 14 Jun 19
17:08 09 Jun 19
I recently ordered tires online and had them delivered and installed by MW tire. The staff was extremely knowledgeable and helpful and I was able to schedule my appointment to have the tires installed on my vehicle and my alignment done very quickly with very professional and quality work completed. I would absolutely recommend them and will definitely be returning in the future.
22:21 18 May 19
Ok..let me tell you.I broke down went there on a recommendation from auto zone. The kindness people.So helpful, and that message chair they have is out of this world. Getting my oil changed so I can do it again.
20:34 16 May 19
Mark and his Technicians did an excellent job of getting my daughters car tiers replaced and the front end alignment completed. We have been going to M&W for decades and have never had a problem.
00:24 14 May 19
21:18 13 May 19
05:53 02 May 19
22:12 28 Apr 19
My wife and I were in a bind as we picked up a screw in a tire while traveling to our son's event in Detroit. Although they had a busy schedule, they professionally went about getting us fixed up and back on the road to enjoy our planned event with no worries. If we lived closer, I would count on this place to always take care of my family's vehicles. Thank you for the great service!
18:42 25 Apr 19
Amazing service! Real pros! I really enjoyed doing business here!
18:33 16 Apr 19
19:23 07 Apr 19
I always bring my cars here for maintenance
03:25 04 Apr 19
23:11 01 Apr 19
The popcorn is okay, but the excellent service and fair prices are very good. I am grateful for their courtesies and attitudes of wanting to help.Someone with an obvious tire issue pulled off 94 at exit 12, and, seeing the problem, I called M and W and asked if they could work her in so she could get home to Chicago safely and on time. She later emailed me to praise them for their kindness and fairness. I was not surprised.
01:16 05 Mar 19
Excellent customer service, quick turnaround, great prices
21:26 04 Mar 19
15:16 26 Feb 19
15:18 12 Feb 19
06:01 08 Feb 19
AWFUL experience! My car was towed to them because the alternator died. They replaced the alternator and replaced another part with some washers to keep the drive belt from coming off. After 4 days, my engine was making a lot of noise because the washers were getting loose and rubbing against the drive belt. I took it to another mechanic who discovered the washers (and said "Wow!"). I drove my car back to M&W hoping that the drive belt wouldn't come off. I got an "I'm sorry" from the owner and left my car for the correct part to be put in. I am filing a complaint with Michigan Department of State because of violations of Michigan's Auto Repair Act!
14:33 06 Feb 19
15:06 26 Jan 19
21:50 22 Jan 19
Excellent prices and customer service.
01:54 22 Jan 19
Friendly and efficient. Great service overall.
01:18 18 Jan 19
Not good service, employee's aren't helpful
12:50 08 Jan 19
Excellent, on time, courteous service
12:43 25 Dec 18
15:10 19 Dec 18
Great service. I'd recommend them.
21:18 11 Dec 18
00:08 11 Dec 18
Thorough, fair prices, work done on time
20:37 04 Dec 18
Staff was polite and patient. Taught me how to inflate my tires.
17:04 28 Nov 18
13:59 25 Nov 18
Great customer service, great work on my car......
13:01 13 Nov 18
01:35 09 Nov 18
They did a great job and have a clean and professional atmosphere
16:51 07 Nov 18
Great place. Will definitely go back
00:51 30 Oct 18
Over priced but they do decent work
00:02 16 Oct 18
Anji Monique Photography
20:52 10 Oct 18
Took my vehicles for alignments, staff is courteous and answered all the questions I had. Definitely recommend!
Fighter and Survivor Shindeldecker
17:03 07 Oct 18
20:49 07 Sep 18
Best alignment experience ever!These guys are fast, courteous and did a great job.
14:31 21 Jul 18
Really great staff and mechanics, won't sell you anything or do any work you don't need, but cuz their so good you need an appointment
David Milnickel Sr.
00:39 10 Jul 18
19:01 17 Jun 18
Always great serviceOnly place I buy replacement tires..
17:56 21 May 18
Wonderful, helpful service. We felt M & W went above and beyond the call of duty to help our son who was stranded on the highway coming home from college and was thankfully towed to M & W by AAA. In a bad circumstance, we couldn't have asked for nicer, caring and knowledgable people to help in a dire situation which happened late afternoon on a Friday. We felt our son was safe and in good hands when we were unable to be there for him for another 2 hours. Thank you to everyone involved. We greatly appreciate all your help. As parents....that's priceless!
Sebastian Lewis, Mr. Beautiful Bodies
04:04 14 May 18
19:52 04 May 18
Always top notch service!
12:06 27 Apr 18
Sandra M. Laws
17:38 23 Apr 18
Wow, really love this place. And they have been in Fairplain/Benton Harbor for forever! Nice to find a business that stays put and can stand the test of time.In April 2018, I got new tires and wheels from M&W on my 2015 Cadillac XTS. The facility was clean and the guys working the counter were very pleasant. I was fortunate to get Brenton G., who gave me multiple quotes, answered all the questions I had (with solid facts and experience!) and when I was there getting the work done - made me feel like family! I need struts and shocks within the year - I'll be back!
17:17 10 Apr 18
Always good service and popcorn too!
01:14 09 Apr 18
Good products & good service !Wait time was not bad !
00:08 06 Apr 18
19:20 19 Mar 18
19:34 09 Mar 18
23:16 07 Mar 18
22:54 05 Mar 18
01:18 20 Feb 18
I have taken my vehicles to M&W tire for over a decade and they have always been straight with me and treated me right. The best thing they have going is the packet of oil change coupons that you can buy. Also if you buy tires from them your tire rotations are free, a huge pulse right there.
23:31 19 Feb 18
04:46 17 Feb 18
03:26 02 Feb 18
heard the counter people talking behind customers back also was unable to talk to mechanic about what was going on...mechanic was good but counter people kind of unfriendly especially talking about customers
03:01 25 Jan 18
15:58 10 Jan 18
12:39 09 Jan 18
I would give these guys 10 stars if I could. My son experienced his car breaking down and being towed to M&W. He was told that his car needed a fuel pump. Long story short, he did NOT need this part and rather than these guys replacing it, and doing a lot of unnecessary work, they determined that the problem required a lot less labor and cost. Thanks to Don and the rest of the crew at M&W for getting my son back on the road (and at half the cost). Many thanks from a grateful Mom! Many blessings to you all in 2018.
02:22 28 Dec 17
great deal and service !!
14:25 25 Dec 17
16:27 12 Dec 17
Excellent service with high transparency on deals.Nice staff to cater to your needs.
17:11 11 Dec 17
Timely work and friendly customer service. Would go here again!
James R. Marsh
15:11 23 Nov 17
Very knowledgeable and helpful professionally run operation
14:49 12 Oct 17
14:58 29 Sep 17
16:54 23 Sep 17
Absolutely great service! I brought my car in for new tires, oil change, and alignment. Not only was my car ready when promised, but they gave me a loaner car to use while they were working on mine. Don is a wonderful service rep, couldn't have had a better experience!
14:20 14 Sep 17
I had a very bad Experience, they don't keep their words, they gave me a quote for tires and change it when I pay. The sales manager Marc is very rude, if you ever go there make sure you talk to Aaron he is a nice guy. Trust me STAY AWAY FROM MARC, he is the sales manager.
01:42 09 Aug 17
Shop and tires were great. They asked for my email at checkout and I declined, said it was to register the tires not email marketing. 6 weeks later and I've opted out of their emails more than once and just got a text message tonight. If you can avoid it, don't give them a cell phone and absolutely do not give them your email unless you like getting junk email. Good service
20:26 25 Jul 17
Very courteous, explained in detail what needed to be repaired and cost associated with each item. Told me of the items that needed replacement immediately and what could be deferred.
02:52 19 Jul 17
M&W Tire is so professional, helpful and reasonably priced. They provide great service and do their best to get you back on the road quickly. Very friendly also!!!
21:43 07 Jul 17
I was out of town and needing help with a tire, I was greeted by the owner who I could tell cared about his customers, after I was taken care of by his expert staff. I would recommend this establishment if you want great service, professional staff and fair treatment.
12:21 14 Jun 17
My wife's Jeep Commander needed extensive maintenance and repairs. With two boys and a hectic work schedule we kept putting it off. Finally, had no other choice. M&W gave her a brand new loaner, kept us informed of the repairs and made sure everything was done right - the first time! Glad to have the worries behind us and a vehicle we can trust on the road for years to come.
23:11 12 Jun 17
I got a flat tire in a car with no spare. AAA sent me here. They were friendly and professional. The tire was not repairable and they couldn't get a replacement that day so they parked my car in a bay overnight and I brought them a new tire the next day. Nice waiting area and a great staff.
22:17 12 Jun 17
About a month ago, my husband and Imstopped by M & W on a Saturday around 12:30, even though they close at noon, on the off chance someone would still be there, so we could schedule our car for a much overdue oil change and tire rotation. Don saw me standing at the door, let me in and proceeded to schedule the work for the following Monday. He could have talked to me through the door, told me they were closed and told me to go home and call on Monday but he went above and beyond instead. THAT is customer service and THAT is why we return to M & W over and over again.
13:09 27 May 17
Very nice staff. Went in to buy a utility trailer, didn't realize they had just closed, but they were very happy to help and get us what we wanted!
14:06 23 May 17
There you go mark.
16:38 16 May 17
very friendly and helpful......
01:11 16 May 17
As always, great service at a good price. You can't put a price on service and TRUST!
02:58 09 May 17
Excellent; Mark went above and beyond in helping this damsel distress. I was 300 miles from home, and 80 miles from destination hotel reservation. M&W did not have the rim I needed to replace the one ruined by a pothole on I 94. M & W could have gotten the rim and made the repair the next day, but I chose to get to my destination. I asked for a referral to a repair shop near my destination - hoping to simply receive a name and number for me to call and inquire. Instead, mark researched my destination, and made calls to two different providers before locating one who had the rim I needed. Mark gave my name and wheel specs to the person, and gave that person's name, tire shop location and phone number to me. M&W tech had already had my car on the lift, and the helpful staff had spent about an hour on my case, but there was no charge for getting me on my way. Before I took off, Mark had my spare tire checked for pressure in order to enhance my safety. People and service like this restore my faith.
Abby 2 Stevens
00:42 20 Apr 17
19:42 27 Mar 17
Aaron was very friendly and helpful, their staff had great communication and helped me out after I got 2 flat tires in the span of 3 days.
00:30 04 Mar 17
Great service! Trustworthy technicians and reasonable prices.
00:50 28 Dec 16
I ran over a boulder in the Wendy's drive-thru at Napier and 94. (Watch out for that.) The guys were able to repair the damage for nearly NOTHING!!! Other shops may have taken advantage and charged a ton....NOT M&W! Customer for LIFE.
12:44 21 Dec 16
their sales teams lie and always trying to upcharge,
14:34 15 Dec 16
13:07 05 Dec 16
Great service, reasonable $
14:46 01 Dec 16
I paid $400 for 70,000 mile tires after 15,000 miles I already wore out 2 tires due to faulty installation they refused to fix them. I took my business to pep boys.
03:09 18 Oct 16
Over the years I've found very few problems these guys can't fix. They are friendly and helpful, and good at what they do. Couldn't ask for better.
00:41 23 Sep 16
M & W Tire is the best. I was greeted when I walked in the building. The waiting room is very nice and accommodating. The restroom is clean (very important). The job was completed in a timely manner. It's all good.
11:57 09 Aug 16
M&W Tire has great staff, will meet competition prices, has a great oil change card you can purchase, and they are friendly and helpful. I would not consider going anywhere else.
22:49 29 Jul 16
If you're a Medicinal Marijuana patient dont bother applying for any work here. These people discriminate... But if you take oxycontin percocet or any other drug it's okay. Raging Alcoholic? You're hired. You smoke a plant that is prescribed to you. You're a Drug addict......
19:23 12 Jul 16
it's all about trust need I say any more. Carl and Mary
19:15 25 Jun 16
I highly recommend this shop! Had car towed their after finding pool of oil underneath. Their honesty was appreciated because it turned out to be a hole in the top of the oil filter (crazy as that sounds). Basically just replaced the filter and filed with new oil after draining the rest of the old stuff. And they had a great waiting area to boot! A+
17:58 20 Jun 16
12:57 19 May 16
Total great experience
22:45 07 Mar 16
Great tires, great service.
22:05 21 Sep 15
My Go To Guys for 32 years.
22:34 07 Sep 15
Reticently had service done a M&W tire by AAA. They we're very help and polite with me and had given me military discount which is unheard of here in the South Western Michigan. They repaired my vehicle and informed me what else needed to be repaired on my vehicle.
23:43 24 Aug 15
We've been customers of M&W tire for 7 years. We have always had a great experience here!
01:56 19 May 15
I have been coming to this shop for....good deity. At least fifteen years--I have owned my current vehicles since 2002, and was, if I recall correctly an established customer here prior to that. But I will keep coming here for as long as I'm in the area and owning a car.The shop may specialize in tires, and they are indeed very good at that in which they specialize, but it/its employees do also have an at least passing knowledge of engines, belts, and engine fluids. What is equally important to me is that they treat women well. I've never felt any qualm about handing my keys to these gentlemen; I rest assured in the guess that they will treat me as honestly as they do customers of the male gender.
21:27 27 Feb 15
M&W Tire is trustworthy and honest. We went to them with a car that had a blown motor and they replaced it at an honest price. They bent over backwards to make sure we were satisfied.
22:16 23 Feb 15
I always took my vehicles here when I lived in St. Joe. Friendly guys, fast work, great communication. My parents still take their vehicles here because they know it's going to be right for a fair price.
18:21 26 Sep 14
Just got new tires for my wife's van last month. Very pleased! They handle all of our automotive repairs and they do a great job, this was the first time we needed tires though and I couldn't be happier with their service.
16:51 18 Jul 14
I have been a customer of M&W Tire since the early 1980's for both tire purchase / repairs as well as many other automotive repairs. In recent years I have also purchased trailers and Thule racks and carriers from them. I have always found their service to be very conscientious and always with my budget and safety at top of mind. Recently, I have noticed that they are doing the little things that really stand out from a service perspective like when I just had a tire repaired they put tire cleaner on all four of my tires. Additionally, they now have an app that will tell you when your vehicle is due for various types of preventative maintenance service and will allow you to schedule the appointment right from your smart phone! If you have not tried M&W Tire give them an opportunity to serve you!
01:53 15 Jul 14
I went to M&W Tire for some new tires for my Pontiac G6. I had a very good first impression, their facility was very clean and cozy. Homemade cookies coffee and popcorn were available to me while I waited for my tires. I had the BEST service.. they really helped me choose the right tires for my vehicle. I will never go anywhere else. Very impressed!!
18:41 30 Dec 13
My husband and I have been loyal customers for years, and although we have had numerous problems with their customer service in the past, our most recent experience was the final straw for us. We made an appointment for new tires. After we dropped the car off on the scheduled appointment date, they called and said the new tires hadn't arrived. Since my husband had taken a vacation day that day, it was inconvenient for us to have to reschedule and they offered no apologies. We ended up rescheduling. The tires hadn't arrived yet again at our second appointment! No apologies, just lame excuses that it wasn't their fault that the tires hadn't shipped on time. To top it all off, the owner initially told us we could use a coupon for $15 off services. When we arrived at our second appointment, he told my husband that he could not accept our coupon because tire installation isn't considered a "service". Customer service at M&W is the pits. They have lost two loyal customers for good.